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7 days/week
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Mail Order FAQ

 

What is the Mail Order Pharmacy?
MVP’s Mail Order Pharmacy program is a home-delivery prescription service designed to make it easier for you to get the prescription drugs you take regularly for ongoing medical conditions such as diabetes, high blood pressure or heart disease. Medco Health Solutions, Inc. administers MVP's Mail Order Pharmacy Program.

 

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What are the advantages of MVP's MVP Mail Order Pharmacy program?
When you order qualified drugs through MVP Mail Order Pharmacy program with the Medco Pharmacy, you save time (eliminating trips to the pharmacy) and money (generally giving you three months of medications for the cost of only two copayments, or 3-for-2 savings).

 

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What prescriptions can be filled through the Mail Order Pharmacy?
Click RX Search to review our database for the mail order status of your medication. If your medication is included in our database and listed as "Available Through Mail Order," you may order up to a 90-day supply with a doctor's prescription form.

 

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How do I get prescription drugs through MVP's Mail Order Pharmacy program (the Medco Pharmacy)?
Follow the instructions for "Filling a New Mail Order Prescription" on the Mail Order Pharmacy page.

 

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I have a prescription on file at a retail pharmacy; can I order refills from the Mail Order Pharmacy?
Yes, but you will have to get a new prescription from your doctor. Please follow the "Filling a New Mail Order Prescription" instructions on the Mail Order Pharmacy page.

 

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How do I order refills?
Refills are easy with MVP’s Mail Order Pharmacy through theMedco Pharmacy, because you can do it via the phone, mail or online. Simply go the Refills page, or click here to connect directly to Medco.

 

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How long will it take to receive my prescription?
Prescription orders are usually filled and shipped within 48 hours of their receipt. MVP recommends that you order two to three weeks before you will need your medications to save on rush delivery charges and avoid possible problems if your shipment is delayed.

 

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How much medication can I order through the Mail Order Pharmacy?
You can order up to a 90-day supply. Prescriptions for fewer than 90-day supplies can be purchased through mail order, but due to the smaller volume, there may be no savings for the plan participant.

 

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Will I have to pay a copayment for my drugs?
Yes. Copayments apply to mail order purchases, but are usually reduced when compared to the same amount of medication obtained elsewhere. Contact MVP if you have questions specific to your plan.

 

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How can I pay for my mail order prescriptions?
Checks, money orders or major credit cards can be used to cover your copayments. Credit cards are preferred. Payment is required prior to shipping.

 

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Can I speak with a pharmacist if I use the Mail Order Pharmacy benefit?
Yes. Pharmacists are available through our mail order benefit provider to answer questions or concerns regarding your medication toll-free at 1-800-716-3752. In an emergency, a pharmacist will respond to your call promptly 24 hours a day.